Conference 2025

Opening Remarks

Showcasing Xplore as a developer tool

Performance Tuning

Avoiding Migration Pitfalls

Health Sentinel introduces an easy way to monitor your ServiceNow platform and spot issues before they escalate. Instead of constant manual checks, configurable “sensors” detect early warning signs and trigger alerts or actions automatically. The result: faster response, less downtime, and greater confidence in platform reliability - without extra coding or complexity.

Being a Good Dev

In large-scale ServiceNow implementations, maintaining data accuracy and reliability is critical for operational success. This session explores the Data Certification framework in ServiceNow — a powerful tool designed to validate data integrity through structured, repeatable certification campaigns. We’ll walk through technical configurations, role-based task assignments, automation techniques, and monitoring capabilities. Attendees will gain a solid understanding of how to implement and scale Data Certification to support compliance, governance, and data stewardship across the enterprise.

How to attain a two week upgrade and strategies to manage upgrading twice a year while minimizing development blackouts and project interruptions.

How to monitor integrations in ServiceNow

Modern Web Dev and other cool stuff Description

Showcasing SN Utils

How we created a ServiceNow TeamHub that brought all our team's documentation into one place. This unified workspace has made onboarding faster, cut down on technical debt, simplified handovers, and helped us collaborate more smoothly across complex systems. I recently had the chance to present this at SNUG Swiss Romande, where it was really well received.

I’ll be talking about how to use Microsoft Graph API to directly integrate with Microsoft 365 tools, like Outlook, Entrance ID, Teams, OneDrive, and SharePoint, without relying on expensive third-party integration hubs. The focus will be on practical methods, cost savings, and building streamlined workflows that reduce complexity while increasing flexibility.

Field Service Management

Unlocking Innovation: Mastering Development with the New ServiceNow Studio

Best Practices and Common configurations for HRSD Implementations It will include the following information:- Table Structure and what exists oob. There are a lot of tables that are installed with HRSD that could be used instead of consuming one of the 10 custom tables most licenses allow- How to use one of these tables as a reference table for variables and custom fields. This allows for HR to manage values as data instead of using a choice list- Common activities that have to be checked for each implementation, including updating specific UI Actions and converting notifications to be event driven.

A11y and Localization Features in NowAssist + Free Open Source Tool

Better UX & Design Using AI

Beyond the approval policies: tricks beating the complexity of approval flows (not only for Change Management)

Jumpstart AI

In the world of AI, why foundation and data matters. How can you take advantage of AI and provide enough information to help automate your business. Perfection not needed.

In this 15-minute session, you'll discover how poor platform governance quietly leads to performance issues, upgrade failures, and tech debt. We’ll explore real-world examples and share simple, effective strategies to implement governance without blocking innovation. Learn best practices for naming, access control, and maintenance, along with tools to keep your instance healthy. You'll walk away with a practical checklist to assess and improve your platform governance—before it breaks things silently.

I have built an npm package specifically for ServiceNow called SN DEV TOOLS which lets users interact with their ServiceNow instance directly from their computer terminal.

Keeping ServiceNow platform healthy doesn’t always require major overhauls, sometimes, small, consistent actions can drive big results. In this session, we will explore quick wins and regular maintenance activities to proactively address findings and keep your platform running at its best.

Setting up proper technical guidelines and governance when managing a platform like ServiceNow is important. It is even more important for a customer when dealing with multiple vendors and partners. It is the customer's responsibility to ensure coherence, consistency, quality and maintainability. Vendors come and go, where as the platform and its technical debt stays with the customer. We would discuss (1) why a technical governance (2) its scope (3) how does it translate in real world (4) expected and less expected benefits of such an approach (5) how does it fit into a greater platform operating model.

A detailed discussion about ServiceNow CCM Spend Analytics, how it works, as well as a case study integrating with Google Cloud Platform (GCP) to manage Gemini spend.

Beyond the Basics: UI Builder Tricks for Workspace Customization You’re Probably Missing: It’s a quick tour of underused UI Builder features that can seriously improve your workspace customizations without having to write custom code. Think conditional layouts, smart data binding, and config tricks that most people miss.

Real-world, undocumented use cases we encountered while working with Mobile App Builder. To meet critical client needs, we had to design custom workarounds, including: • Updating an image field in the database directly from an Input Form Screen (beyond the standard attachment behavior). • Running client scripts from an Input Form Screen to update the current record in the database. • Managing smooth navigation between pages.

Creator Catalyst: Human Centered Design + Agile

Using Flow templates, decision builder and dynamic flow launcher to build identity and access management.

Flow Debugging

Freelancing -- Your Ticket to Landing Your First Role in the ServiceNow Ecosystem in a Tough Market for Early Career Devs.

Do you have an idea for a ServiceNow application and want to protect that code which makes it special? In this session we'll look at ServiceNow Protection Policies and see how they can be used to protect your intellectual property. Learn what it can do and what it can't do for you.

There's a right way and a very wrong way to handle many-to-many tables in ServiceNow. ServiceNow guru Chuck Tomasi is hosting a can't-miss live session to share his top 5 secrets for wielding many-to-many tables like a pro. Discover the techniques that will save you hours of development time and elevate your scripts to the next level. Your future self will thank you.

Reporting using Platform Analtyics

A practical, tech talk for pro-code developers and architects who are obsessed with efficiency - even when it doesn't... actually matter.

Fred's Final Business Rule

From Chaos to Clarity: Architecting Scalable Taxonomies for Employee Center

Closing Remarks