About This Session
The world works with ServiceNow right? That's because they have the best workflow engine in the world. Everyone uses it to digitize their business processes. Simply put, this means getting approvals, having groups complete work, and implementing automations where possible.
To get an approval, you need users authorized to approve (e.g., Business Stakeholder or Approver roles).
If you want people to complete tasks, you need users authorized to do so (e.g., ITIL roles).
Also, your Flow Logic is built by developers, not necessarily the process owner for the activities in the Flow. They give the requirements for what the "Description" or "Short Description" should say, but that content is hard-coded.
ChecklistPRO, the #4 rated, certified ServiceNow store application, serving over 500,000 active users world wide each day in public and private sectors, in critical infrastructure systems like Energy, Finance, Healthcare, Higher Education and more...solves these problems.
It solves the licensing cost problem and the over-privileging user problem. With one no-code checklist applied to any record in ServiceNow using simple condition-builder rules that you define, you can augment ServiceNow tables. This allows any user to read information on the record a checklist was applied to and have it be actionable across Workspace UIs, Employee Center and Service Portal pages and classic UI16 Forms, even for those with no ServiceNow roles. Even those with snc_external roles.
ChecklistPRO is a powerful, flexible platform tool helping end customers as well as Consulting & Implementation partners differentiate their offering.
Watch as we highlight customer use cases and basic capabilities.