Driving Measurable Outcomes: Enterprise Goal Management & KPI Alignment in ServiceNow

Connecting top-floor strategy to ground-floor execution requires more than just high-level mission statements—it demands clear goals, quantifiable targets, and real-time KPI tracking. With ServiceNow’s Enterprise Strategy and Goal Management capabilities, organizations can cascade strategic priorities across every level of the enterprise to ensure every team is driving toward measurable business outcomes.

Join this session for an immersive, end-to-end walkthrough on setting up and managing enterprise goals. We’ll cover how to establish clear goal structures, define actionable KPIs, and track progress using the Strategic Planning Workspace (SPW).

What you’ll learn:

Goal Hierarchy Architecture: How to define and structure long-term Strategic Plans, Priorities, and Goals.

Targets & KPI Definition: Best practices for establishing quantifiable targets, metrics, and KPI indicators that reflect true business performance.

Work Alignment: How to link goals and targets directly to planning items and work execution records.

Live Demo: A step-by-step workspace walkthrough showing how to create goals, configure boards, and track progress in real time.