About This Session
The AI agent revolution isn't coming to ServiceNow — it's already knocking. The only question is which door you
let it in through. In this session, we put three practical, use-today approaches head-to-head as we let AI build
real things on a live instance:
The MCP Way — A Model Context Protocol server on Cloudflare Workers giving agents curated, typed,
self-describing tools (query, write, run scripts, switch update sets, even run its own instance scans and ATF
tests). Open source, deploys in minutes, works with Claude, Cursor, or anything that speaks MCP.
The Table API Way — No middleware, no server: just a credential file, a well-crafted AGENTS.md, and raw REST.
Watch how far sheer prompting discipline and the world's most reliable CRUD API can take an agent — and where it
falls off a cliff.
The CLI Way — A lifecycle-driven CLI where the agent authors a manifest, plans, executes, validates,
drift-checks, and backs out its own work. Idempotent, inspectable, reversible — engineering discipline as a
product.
Pros, cons, and live demos of each — mixing open source and paid tools you can hook up the moment you leave the
room. Whether you're a platform owner deciding your AI governance story or a builder who just wants the cool
demo, you'll leave knowing multiple ways to streamline work in ServiceNow.