About This Session
Whenever a user says “it’s broken”, most of us do the same thing. We start clicking around, checking random things, googling the error, and hoping we get lucky. Sometimes it takes 30 minutes just to figure out where the problem even is. Over the years I built a simple method that fixed this for me. I call it the 3 House Method. The idea is that every ServiceNow problem lives in one of three rooms. The Living Room is what users see, like forms, fields and buttons. The Kitchen is what the system does, like business rules, workflows and notifications. The Basement is what’s stored, like data, records and access. Once you ask yourself one simple question, is this about what they see, what it does, or what’s stored, you know exactly where to start looking. In this session I’ll walk through real problems I faced in production and show how this method finds the root cause in seconds. You can start using it the very next day and teach it to your whole team.