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Senior ServiceNow Architect based in Chicago. Spent years building and debugging complex implementations across healthcare, financial services, and enterprise environments. ITSM, HRSD, SPM, CSM, Flow Designer, IntegrationHub, Service Portal, GRC, CMDB. If it runs on ServiceNow, I've probably broken it at least once.
That experience is what led me to build Snovai, a ServiceNow intelligence platform powered by Claude. It connects directly to your live instance and turns work that used to take days into minutes: a full CMDB health assessment, implementation readiness analysis, security and access audit, update set documentation. All grounded in your actual instance data.
Certified: ServiceNow CSA, CAD, CIS-HRSD, CIS-CSM