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18+ years of Total IT professional experience in all phases of Software Development which includes Requirements Gathering/Analysis, Design, Development, Enhancement/Customization, Integration, Documentation, Testing, Build, Deployment/Implementation & Production Support of Web and Enterprise applications. 10+ Years of exclusive end-to-end working experience on Service Now & BMC Remedy with Practical experience in Implementation, Configuration & Production Rollout of all Modules of IT Service Management Suite, CMDB, ITOM, SPM, ITAM, AI Solutions. Managed Business processes with multiple Stakeholders in providing integrated solutions for - Asset and Configuration, IT Services, IT Operations Management, and Non-IT Services.